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There’s no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it’s rarely discussed, its proper integration determines whether it will make customers’ lives better than ever before OR become deadly dangerous if applied without human centricity. A radical paradigm shift is required to ensure that the hyper-personalization of AI banking is not compromised by a lack of expertise in AI, technology or customer banking experience.
Post by Alex Kreger, financial UX Strategist/Founder of UX Design Agency
According to Temenos, 77% of banking leaders strongly believe that AI will be the biggest game changer of