Categories
research

dscout Cheat Sheet: Feature Faves from our CXR Team

View the original post Our customer experience team highlights their favorite “unsung heroes” in the dscout platform.

Categories
research

Motivating Mindfulness: Headspace's Cross-Functional Commitment to Delighting New Members

View the original post As new users turned to Headspace for mental wellness, Headspace turned to dscout to pinpoint their key motivations.

Categories
eCommerce research

Elevate your Shopping Studies with Lindsey Kite

View the original post UX Research Advisor, Lindsey Kite, walks us through her go-to sample design and shares a few tips on getting started with dscout.

Categories
research

Camera…Action! 7 Impactful Ways to Leverage dscout's Video Question

View the original post Video prompts are more than just open-end question replacements. Here’s how to leverage video to unearth insights you’d miss via any other modality. 

Categories
research

Positive Deviance: Rachael Dietkus on the Abundance of Empathy and Curiosity

View the original post Social Workers Who Design Founder and Principal, Rachael Dietkus, takes us through her journey of blending social work with design and the untapped collaboration potential between the two sectors.

Categories
research

International and Cross-Cultural Experience Research: Advice from Five Experts

View the original post We asked a handful of experts to share their experience conducting international research and any advice they have for others when navigating this space in-person or remotely.

Categories
research

Equitable Access As Experience Strategy

View the original post How OJO Labs’ Larcombe Teichgraeber used dscout to inject empathy Into the home-buying process and support an equitable experience design.

Categories
research

The Meta-Discursive UX Practice

View the original post Taylor Klassman on the reflexivity of researching researchers and the trends she’s seeing across an in-demand and maturing field.

Categories
research

When Your Product Is Your People

View the original post Lisa Madokoro and Taylor Kim of Shopify’s Talent Insights & Research team on building meaningful human experiences when the “users” are your colleagues.

Categories
research

Overcome Any Research Rut: 6 Tactics for When You're “Stuck” During a Study

View the original post Research ruts, or “creative blocks” happen to the best of us. See how a handful of seasoned researchers have learned to not only tackle, but create systems for avoiding creative lulls.