Categories
Uncategorized

The Scottish Approach to Service Design (SAtSD)

View the original post

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).

This is a framework to guide how we design user-centred public services and not an attempt to create a template/toolkit for designing any service. It’s about how we all agree on and support the set of core ideas and intentions we need to build into our organisations to ensure we design the right thing, before designing the thing right.

Categories
Uncategorized

[Book] How design makes the world

View the original post

How design makes the world
Scott Berkun
Self published
May 2020, 210 pages

“Everything you use, from your home to your smartphone, from highways to supermarkets, was designed by someone. What did they get right? Where did they go wrong? And what can we learn from how these experts think that can help us improve our own lives?

In How Design Makes The World, bestselling author and designer Scott Berkun reveals how designers, from software engineers to city planners, have succeeded and failed us. From the airplane armrest to the Facebook “like” button, and everything in between, Berkun shows how design helps or

Categories
Uncategorized

Berlin exhibition features Experientia work

View the original post

Exhibition: HUMAN SCALE REMEASURED
New spatial requirements, societal demands and economic values in architecture
16 January – 13 May 2021 (for now visits by appointment only)
Opening: Thursday, 4 February 2021, 6.30pm
Aedes Architecture Forum, Christinenstr. 18-19, 10119 Berlin

The exhibition, curated by ANCB The Aedes Metropolitan Laboratory, presents exemplary built projects and outstanding conceptual models by architects and planners from all over the world. These proposals are the results of a new way of thinking in which cities, built living spaces and working environments are not only designed and realised in an ecologically sustainable way, but also implemented with the objective of

Categories
Uncategorized

Videos online of the SDGC conference 2020

View the original post

All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).

Keynotes

Decolonising Design: Six Respectful Steps for Embracing Change [1:01;03]
Elizabeth Tunstall Canada | Dean, Faculty of Design, OCAD University
In this talk, Elizabeth (Dori) Tunstall describes the ways in which design has been disrespectful to Indigenous, Black, and People of Color communities. Beyond diversity and inclusion, she addresses the necessity to decolonise design (i.e. decouple design from the modernist project in order to support Indigenous

Categories
Uncategorized

[Book] Design of Supporting Systems for Life in Outer Space

View the original post

Design of Supporting Systems for Life in Outer Space – A Design Perspective on Space Missions Near Earth and Beyond
by Annalisa Dominoni
Springer Nature
November 2020, 224 pages

This book is a rich source of information on design research and solutions for the support and development of space missions. International experiences and researches are presented in order to cast light on the role of space design in improving living and working conditions in outer space and to highlight the particularities of the necessary design skills, taking into account specific requirements and constraints. The challenge facing designers is how to approach environmentally

Categories
Remote UX Research

The Financial Times’ Gillian Tett on remote user research

View the original post

“We must begin to recognise that when the world does finally emerge from Covid-19 lockdowns, our ways of working will not simply revert to where we were before the pandemic hit. Our attitude to digital tools has shifted permanently, for both good and bad reasons. Entering lockdown has changed us all. T

his is scary, but it is also producing unexpected silver linings. And if we can find an effective way to embrace a new on- and offline world, therein lies a reason for cheer.”

Categories
Uncategorized

Social science perspectives on artificial intelligence. A special issue.

View the original post

Unpacking the Algorithm: Social Science Perspectives on AI
Special issue of the Journal of Digital Social Research
Vol. 2 : No. 3 : November 2020

This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective. The diverse set of contributions not only illustrates the potential, importance, and breadth of social science research in this area, but also sketches the outlines of a research agenda developed by Simon Lindgren & Jonny Holmström in the special issue introduction.

Highlighting the discursive self-presentation of AI, Amanda Lagerkvist‘s article problematises how AI mythologically constructs its futures as inevitable. Similarly, Jakob Svensson

Categories
Uncategorized

[Book] Creating a Culture of Innovation

View the original post

Creating a Culture of Innovation: Design an Optimal Environment to Create and Execute New Ideas
by Alexandra Deschamps-Sonsino
Publisher: Apress
December 2020, 140 pages

Deconstruct the history of patterns of innovation in business and connect them to existing and failed attempts in management consultancies, engineering, web technologies and academic institutions. This book shows you how to create an optimal environment at work for growth and innovation.

Many large-scale organizations eventually invest in research and innovation as a dedicated part of their businesses. In doing so, they are faced with two choices: build their own practice of innovation or enact patterns of innovation

Categories
Uncategorized

VA creates US Government’s first-ever employee experience journey map

View the original post

The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development of 45 customer journey maps that also improves the experiences of Veterans and their families.

Developed in partnership with VA’s Office of Human Resources and Administration/Operations, Security, and Preparedness, the journey map is based on 11,000 insights collected from diverse sets of VA employees across 33 geographic areas.

Twenty-three employment stages are mapped within these phases, each of which includes

Categories
Uncategorized

Human-Centered Design Playbook by Australia’s Victoria State Government

View the original post

Human-Centered Design Playbook
State of Victoria (Department of Premier and Cabinet)
2020, 116 pages
(download pdf)

Government has a responsibility to our citizens to continuously improve. From looking at how we work internally to providing more seamless service to citizens, we are constantly designing ways to be better.

The public service does great work. In order to make real change for Victorians, our design process needs to reflect and serve their needs.

This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants. It’s aimed at empowering everyone