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Case Studies Design Ops

How to Write a Mission Statement for a UX Team: A Case Study in Design Operations

View the original postSummary: Create a team mission statement collaboratively with your team. Make sure everybody understands what a mission statement is and abstract the core purpose and value of your team by identifying themes in stories of value about your team. For many UX, design, or DesignOps teams — especially those actively attempting to grow […]

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General

UX Mapping Methods: Study Guide

View the original postSummary: Unsure how to get started using UX mapping methods? Use this collection of links to our articles and videos to learn how to visualize UX insights and ideas into mapped visualizations. This article is a compilation of our articles and videos on topics related to UX mapping methods. Resources cover specific types […]

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General

Designing Empty States in Complex Applications: 3 Guidelines

View the original postSummary: Empty states provide opportunities for designers to communicate system status, increase learnability of the system, and deliver direct pathways for key tasks. This article provides guidance for designing empty-state dialogues for content-less containers. At times, users will encounter empty states within an application: containers, screens, or panels for which content does not […]

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Workshops

Facilitating UX Workshops: Study Guide

View the original postSummary: Unsure where to start? Use this collection of links to our articles and videos to start designing and facilitating UX workshops. This article is a compilation of our articles and videos on topics related to designing and facilitating UX workshops. Resources cover: Within each category, the resources are shown in recommended reading […]

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General

Designing for Long Waits and Interruptions: Mitigating Breaks in Workflow in Complex Application Design

View the original postSummary: 5 guidelines help users tolerate the long waits and frequent interruptions that are typical of complex workflows Users of complex applications are frequently interrupted during their workflows, starting a task only to have to wait an extended period of time before completing it. These long waits occur for a variety of reasons […]

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General

10 Usability Heuristics Applied to Complex Applications

View the original postSummary: Nielsen’s 10 usability heuristics can be used to analyze the UX of applications that support domain-specific, complex workflows. Jakob Nielsen’s 10 usability heuristics for user-interface design have been widely used as broad rules of thumb for guiding design decisions since their original introduction in 1994. These 10 heuristics provide sound guidance for […]

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Workshops

How to Handle Dominating Participants in UX Workshops: 3 Tactics

View the original postSummary: Facilitators can use 3 ascending levels of intervention tactics to maintain positive momentum in groups with participants who monopolize activities and limit diversity of perspectives. Dominating workshop participants are those who, for a variety of reasons, seek to take control of the workshop by monopolizing conversations or activities, so that their own […]

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Design Ops

The State of Design Teams: Structure, Alignment and Impact

View the original postSummary: A survey of 557 UX and design professionals reveals themes in the structure, size, alignment, and impact of design teams. In a recent survey, we asked 557 UX and design professionals questions about the state of their teams, including: This article summarizes their responses and presents themes across design team variables. Research Method […]