Categories
Forms

Organizational Transformation

View the original postA few thoughts on digital and agile organizational transformations I’ll describe my ideal enterprise organizational model as a healthy cross-pressure between two elements. On one side, a clear chain of command with the ability to execute, and on the other, an ambiguous and evolving “Spotify” model. These two organizational concepts are not […]

Categories
Enterprise

Enterprise Design guidelines

View the original postDesign process within enterprise platforms and frameworks We see a growing population of designers joining the enterprise domain. This exciting trend contributes to a more human digital experience of professional software and removes some decades-old stereotypes about enterprise software being the most suffering user experience one can have with the technology. I […]

Categories
General

Lateral Innovation

View the original postLateral Thinking With Withered TechnologyThis article is part of a three-chapter Enterprise Design guidelines — start reading here.Disruptive Innovation via Old Technology [1.]Nintendo has a product-development philosophy called “Lateral Thinking with Withered Technology.” It led to the Game Boy, the 20th century’s most successful game console. Basically, you can innovate with old and cheap technologies […]

Categories
Enterprise

Enterprise Design Discovery

View the original postDesign discovery within enterprise platforms and systemsThis article is part of a three-chapter Enterprise Design guidelines — start reading here.[1.] ServiceNow Design processUX Research It is great to see more focus on ethnographic research resulting in an increasing number of dedicated UX Research roles within the enterprise environment. UX research discovery is used as an input for […]

Categories
General

Service Management Domain

View the original postThe goal of this article is to introduce the Service management domain and ServiceNow app development to a non-technical newcomer. It is a collection of public resources and my reflections and tips. I would like to encourage you to comment with your own tips and links to make this a collaborative effort. […]

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General

Design Competency

View the original postThere are plenty of resources describing Product Design competency and professional learning journeys. After reviewing several insightful assessment models spanning multiple design craft skills, I decided to reflect on my journey over the years. Competency Management by Ágnes Orsolya KissDesign for Domain When I reflect on what is making me relatively successful in my role, […]

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General

Backlog Prioritization

View the original post Backlog prioritization is an essential activity for any high-performing team designing and developing successful digital products. Continue reading on Enterprise UX »

Categories
General

Service Management

View the original postUX Design for Enterprise Service Management When trying to find a clear definition of Service Management domain, I mostly found abstract statements originated in the ITSM world. This article contains my own visualization of the domain and lessons learned from Service Management product design practice. Internal Services Internal Services such as IT, […]

Categories
General

ServiceNow — Design process

View the original postOne of the common challenges of Enterprise design is adapting the process to a constrained environment. Constraints I want to evaluate are related to a specific platform — Now by ServiceNow. “Design is all about finding solutions within constraints. If there were no constraints, it’s not design — it’s art.” Matias Duarte.Now Platform It might start as […]

Categories
Agile

The case against Waterfall

View the original postI genuinely believe the Agile manifesto outlines a great set of principles for a successful development team. As a certified SCRUM practitioner, I also believe that formalized project management techniques are helping large teams to improve their throughput. Every successful team has to find a unique way of shipping great products. Unfortunately, […]