CNY: Customer Delight beyond Usability

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Chinese New Year of the OxChinese New Year Edition: Customer Delight beyond Usability

What companies can do for bringing festivities to the user

Although 2020 has ended, because of the pandemic and the new C19 regulations that force us to be inside our houses, I still feel like 2020 is ongoing 😅 🏠. Festivals bringing together friends and family to celebrate any occasion is something that people had sorely lacked in 2020. B2C mobile and web apps are increasingly trying to fill the void left in people’s lives caused due to the absence of festival celebrations using lovely animations and small customizations. I think