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Designing for the New Reality: Getting Rid of Pre-COVID Assumptions

Who would have expected that a global pandemic would have been the stimulus to radically increase the usage of digital spaces we employ every day for socialization, entertainment, work, and especially healthcare.

According to a McKinsey report, just 11 percent of consumers were using telehealth in 2019. By May of this year, however, nearly 50% of in-person visits had been converted to digital visits. Clinicians saw 50 to 175 times the number of patients via telehealth than they did pre-COVID-19.

Besides healthcare, a lot of socialization is happening online now. Elderly people start exploring video calls during COVID lockdown

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