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Exemplifying Service-Design Principles: A School’s Reopening Strategy

<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2011/03/laura_keller.php">Laura Keller</a></p> <p>In the spring of 2020, more than a billion children were out of school worldwide because of the COVID-19 pandemic. Many families, who were already adjusting to working remotely, scrambled to adapt to having their children at home as well. Parents had to learn to become teachers and technology experts, while also coping with a new work situation and local restrictions that changed their daily lives dramatically from what they’d known in the past.</p> <p class="sub-p">The impact on kids of not being in school was broad and varied. In some areas, virtual learning was simply

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