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Journey Mapping in the New Normal: Part 2

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This is the second article in a three-part series on journey mapping during the “new normal”. The previous article provided the background and context in which I journey mapped my entire organization’s operational flows as the company moved to work in a fully remote capacity.  This initiative introduced new challenges in the form of scope, scale, and content. 

This article will be focusing in more detail on how to create journey maps in a remote context. I will cover how to gather information for the journeys along with resources I found helpful at each step. I included some revised examples