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Summary: Communication is the top challenge when designing remotely, according to 213 UX professionals. Receiving feedback, replicating informal conversations, and maintaining a clear direction on projects were the biggest communication concerns.
Remote work is becoming the new normal thanks to increasing network speeds, a variety of video conferencing tools, and a pandemic that forces workers to remain in isolation. While many practitioners and companies have been working remotely for quite some time ( including us at NN/g ), for many people 2020 marked their first exposure to remote work.
We wanted to understand how the transition to remote work has affected UX designers, the challenges they faced, and how they remained productive in a new environment.
This research consisted of 17 remote interviews conducted via video conferencing and a survey of 306 UX practitioners. These 323 total participants represented a diverse range of countries, industries, roles, and experience. 70% of our survey respondents indicated they started working remotely due to the 2020 pandemic.