The goal of this article is to introduce the Service management domain and ServiceNow app development to a non-technical newcomer. It is a collection of public resources and my reflections and tips. I would like to encourage you to comment with your own tips and links to make this a collaborative effort.
Service Management is an exciting domain that exceeds designing for digital and physical products. It focuses on the holistic experience of a customer (CX — Customer Experience) or a company employee (EX — Employee Experience). In our day-to-day practice, we design, develop, and maintain digital products that serve both our customers and service
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