UX Design for Enterprise Service Management
When trying to find a clear definition of Service Management domain, I mostly found abstract statements originated in the ITSM world. This article contains my own visualization of the domain and lessons learned from Service Management product design practice.
Internal Services such as IT, HR or Travel plays a crucial role in any organization. Other than these large and obvious departments, the whole problem space can be outlined as a colleague collaborating with another colleague towards a common goal. Some of this happens as a part of the core company business, e.g. Data Analyst supporting
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