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ServiceNow — Design process

One of the common challenges of Enterprise design is adapting the process to a constrained environment. Constraints I want to evaluate are related to a specific platform — Now by ServiceNow.

“Design is all about finding solutions within constraints. If there were no constraints, it’s not design — it’s art.” Matias Duarte.Now Platform

It might start as an IT Service Management solution, often oversimplified to a ticketing system or a relational database with if-this-then-that workflow capabilities. Now Platform in 2018 is rapidly changing into a broader product eco-system where partners and customers run own apps.

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The unique challenge of any service management software is designing for various

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