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Swiss Re Institute on how COVID-19 is transforming consumer behaviour

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The COVID-19 pandemic is changing how we work, travel, communicate, shop and more, but which new habits are likely to stick permanently? Mahesh H Puttaiah, Aakash Kiran Raverkar and Evangelos Avramakis of Swiss Re Institute explore five key behavioural changes and their implications for risk and protection.

The authors of this long article (more of a paper, with great dynamic visuals) see five key trends in the behavioural changes emerging from the impact of COVID-19:

Increased digital adoption: people shifting to digital platforms for day-to-day needs.Change in mobility patterns: less use of public transport, more remote working etc.Change in purchasing behaviour: move