At most companies, employees are organized based on disciplines: marketing, sales, finance, and so on. But for Brian Chesky, Airbnb’s co-founder and CEO, that approach is subpar: Not only can this siloing prevent their customers from feeling like their specific reason for traveling is being acknowledged, but it also can keep the organization from nimbly adapting to travel trends.
In the latest episode of The Design Better Podcast, Brain stopped by to discuss how design thinking was key in taking the company from a three-person startup 12 years ago to a public company. (In case you missed it, Airbnb made
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